Doctors told to say sorry and avoid lawsuits

I guess the obvious isn't always so obvious

The Manila Times Sat, 13 Nov 2004 7:06 AM PST
CHICAGO—It’s a lesson children learn even before their ABCs—say you’re sorry when you hurt someone. But it’s now being taught in the grown-up world of medicine as a surprisingly powerful way to soothe patients and head off malpractice lawsuits.
http://www.manilatimes.net/national/2004/nov/14/yehey/opinion/20041114opi5.html